Support-Loop Failure Analyzer

The loopDescribe the support loop you went through — Which channels, in what order, and what happened at each.Which channels did you go through? (comma-separated) — e.g. chat_bot, web_form, emailHow many times were you redirected between channels?Were you ever redirected back to a channel you had already tried?Did any channel ever offer a path to a human being?How many purely automated replies did you receive?Was a ticket closed without the problem being resolved?Was a human ever reached, through any channel? Did that human confirm they had the authority to resolve it?Longest wait between contacts, in hours

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